March 7, 2010 by RexWood.

I just took some time to read through many of the posts here at this site…what a bunch of cry babies who need their frickin’ diapers changed. Example: “…My boyfrind and I had just one night in Paris and Big Bad Orbitz ruined our whole trip…” Give me a break - and we’re supposed to feel sorry for you because you were a spoiled little Mommy’s Girl cheerleader who had to deal with a changed hotel which was … oh my god, wait for it … down the street from where you originally booked, and, … oh my god, wait for it again … the bathtub was clogged up? Do you have any idea what thousands and thousands of our soldiers have to deal with on a day to day basis in the Mid-East? And you’re complaining about a ‘clogged bathtub, in Paris?” And another thing…who books a trip for just one night in Paris? That alone starts the ringing of the ‘Moron Bell’ for me. Can’t you just picture the woman who writes to complain about this Orbitz Nightmare? When she was a little girl and fell down outside and scraped her knee, she ran in the house crying and Mommy made it all better and gave her cookies and milk. It’s people like this that should be forced to live in a 3rd world country for a year. Then we’ll see if they complain about a clogged up bathtub…

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February 21, 2010 by RETSUYA.

There is no perfect company and we all know that. I am just reading your posts here and I think most of them are just the customer’s own fault. I am a frequent traveler. I read the terms and conditions of the ticket that I am booking before I booked it. In that way I can expect what will happen if the change, cancel or do something on my reservation. You are just making Orbitz your escape goat for your own stupidity. My best advised is to read the terms and conditions of what you have booked before you scream and shout your lungs out. This is not just for Orbitz but for all companies in the world.

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February 19, 2010 by JB212.

My boyfriend and I were fortunate enough to be able to spend a night in Paris, France this past September.  We thought it would be romantic and everything that we had imagined it to be.  WRONG!  Why?  Because we booked with Orbitz!  We get to the hotel that we made a reservation for, fill in check-in info and then are told that the hotel is full…but that there is a hotel down the street that will take us.  This already seems a bit shady to us and we demand that we not be moved, as we spent much time debating which the perfect hotel would be for a night in Paris, and were not too pleased to be moved.  The host gets rude and hostile with us and tells us that if we do not take the other hotel we can leave.  So we get to the other hotel and tell them that the host at the other place sent us over, and they tell us that they already have a room prepared.  Seems a bit shady…considering we made a clear decision to book a specific hotel on Orbitz.  Better yet, we are treated like they are doing us a favor, and the bathroom shower drain is completely clogged up and full of water. DISGUSTING!  We complain about it…but nothing gets done.  This is only half the complaint.  Our only night in Paris was completely ruined by a frustrating, disgusting situation.

So you would assume that Orbitz would treat customer complaints seriously, right?  I mean especially if you give them your credit card and have them charge you for a specific hotel.  I mean…would you pay the price of a Mercedes, if you knew that last second the car salesman pulls out a Toyota with defective brakes, and says…”I have no more Mercedes cars, but here is a Toyota…and you already were charged for the price of the Mercedes.” You would probably avoid a situation like this.  To the same degree, you should avoid Orbitz.  We complained to Orbitz right away, at which point our complaints were completed ignored, and we were told we should have called while we were in Paris. With which phone should we have called?  Ohh..and would they have paid the charge?  Probably not!  Hmm…and waste even more time…I think not.  We expected Orbitz to handle this like a company that cares about the customer.

After this, I call up American Express, and demand that the charge be frozen, as Orbitz did not keep up with its part of the contract.  This gets better…This was in September.  Now it’s February, and Orbitz has the audacity to call me up and demand that I pay or have my bill be given to debt collectors, which will hurt my credit.  I tell them again the situation, and they say, “The hotel did not claim you had any complaints.”  Which hotel are you talking about Orbitz?  The one that we booked…or the one we were forced to move into on a makeshift basis with clogged bathtub?  It’s funny how Orbitz is willing to take the side of the hotel, and tell me, “the hotel won’t refund us because they said you had no complaints, so therefore we need to charge you, and if you refuse to pay, we will report you.”  We have pictures to prove that the bathroom was clogged, which we sent to Orbitz, but were ignored.

How about this Orbitz…why don’t you listen to your customers once in a while, especially those that have used you in the past?  There’s a marketing concept…If a company (i.e. Orbitz) treats a customer unfairly, the customer will tell nearly 20 people about their negative experience.  When a company treats a customer well, the customer will only tell 5 people about their positive experience.  What’s the moral of the story?  When a customer complains, take it seriously, and don’t attempt to bully them and make excuses.  Ohh…and one more thing…Hire people that understand this theory.

I hope this gives everyone a nice little taste of what booking something with Orbitz is like.

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February 9, 2010 by rpafford.

Well Orbitz has done it again… After my company asked me to leave for 2 weeks to work on a project in Arizona I decided since I would be gone over Valentine’s Day I would surprise my Fiancé with tickets to come see me over the weekend.  I used Orbitz which was my 1st mistake.  My second mistake was not checking their confirmation e-mail until 4 days before the flight… They changed her return flight to the middle of the morning on Valentine’s Day so now I get to spend it alone or pay a $150 change fee plus any difference in airfare due to a fuck up of their computer system.  What might make me the most upset is the customer service representative who has the audacity to blame me for the mistake of their computer system?!I hope she reads this, her name is Kenian and her ID is MJA… Hope your boss didn’t listen to that recording.

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December 26, 2009 by monster99.

I purchased first class tickets to hawaii (for Christmas) going through LA 4 months ago. when I went to check in the agent told me I was flying coach (4 of us) and I got a run around by orbitz. They claimed it wasn’t first class even though the e ticket said so the fair I paid said so , the itinerary said so. I will be calling my attorney first thing monday since I just got back on Christmas eve. I suggest that you use Orbitz only to locate available flights and then book directly with the airlines. The airlines will not help you if you book through Orbitz. This is a stock to short for sure

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December 2, 2009 by clabs.

I can not begin to tell you how scammed I feel.  I booked a reservation last week Orbitz .

 Last night I found the exact same Itinerary for about $130.00 less.  When I called to see if I could be compensated for the difference with the price assurance I was told “no, because someone has to book that same itinerary before that happens”.  No credit, no sense of apathy, just a trite shallow answer that I am screwed.  Let me ask you this….How in Gods name will I ever know if someone books that same itinerary?   Isn’t finding it on YOUR site 3 days later suffice?  It was not on a competing website…it was the exact same itinerary 3 days later.  I love how they baited me into purchasing it quick by posting a nice “Act now only 1 ticket left at this price” right above the flight info on the web page.  What a SCAM…They hide behind the fine print of a guarantee that is not even verifiable.  It is no secret that Priceline is killing them…their stock is threw the roof.

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November 15, 2009 by jerry1102001.

Just got back from a trip to Des Moines Iowa.  Booked a hotel for a week.  I arrived at the hotel to find out Orbitz booked me three rooms not one.  The hotel told me they would cancel the other rooms but to make sure Orbitz didn’t charge me for the additional rooms.  Orbitz claimed it was a mistake made by the motel.   Sure enough Orbitz tried to charge me for the three rooms.  On top of all that I find out from the Hotel Orbitz is charging me 13$ to 23$ a night extra for the room over the price of a normal room.  When I asked customer service the agent tried to convince me that first the charge the hotel quoted me was wrong, then when I rechecked the price I was told that the reason my price was higher was that Orbitz arranges in advance to pay the hotel certain prices to guaruntee a cheap price and availability.  So in the end it was to benefit me that I pay more for a hotel room to use their service.  What a lucky guy I am.

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November 9, 2009 by jvav667.

I wish I  had found this site prior to making my reservations.  I have a flight for Dec. 25 and returning Jan. 5, however, now that I moved to that destination I will not need the flight.  Attempted to cancel and learned the hard way that the cost to cancel & reschedule on a later date would be, 150+30 (cancellation fee); reschedule fee 150+30; grand total: $360; flight cost me $263.  I would have to pay out of pocket $97; if I reschedule a flight at the same price of $263.  The worst part, flights are nontransferable so there goes my bright idea of giving my ticket FREE to a family member.  When I did the math I decided to take the loss of the $263.00.  They are not getting anymore free money from me. 

Another sucker bites the dust.

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October 5, 2009 by shelagh46.

Orbitz-sucks.com

Stuck in the Philippines

I am stranded in the Philippines. My ticket expired in 3 months, but Orbitz never told me that. When I went to go back to the states, they said call China Air (someone else was responsible). They were not responsible. China Air was… I don’t care who was. I am stuck!

I thought Orbitz was taking care of me.. they just said I was trying to get a return flight FREE. Nervy bastards! I am stuck here because I do not have the $ to buy another ticket home.

I will never use Orbitz again!

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May 5, 2009 by rockhard45.

Last June I purchased a ticket to Sal Paulo, Brazil. I paid extra to have insurance on the flight. One day after purchase I called to cancel the trip due to issue’s with being issued a visa in the time of my flight. They promptly canceled my reservation after about an hour of being on hold and being transferred all over the place. I was notified that I would see a full reimbursement within 60 days. After about 70 days I had not seen anything credited back to my credit card. I called Orbitz and to took another hour for them just to find my reservation and that my claim number was valid. I was told that within 5 days I would see a full refund. 2 weeks went by and nothing. I contacted them again and same story took about an hour for them to figure out what the deal was and track down my claim. I was told that I was never charged because I called and canceled within three days of making the reservation. After that I contacted Bank of America, the bank holding my Credit Card. Explained to them the situation and they went back and forth with Orbitz and solved nothing. Then soon after 120 days of purchase Bank of America stopped its process because they have a clause that they are not liable after 120 days of purchase if the issue is not resolved. After that I had been in contact with every number/email I could find at Orbitz and made little head way. One day I decided I would call one last time and spent about 2 hours talking to everyone I could and making sure they gave me confirmation numbers and any legal info regarding that I would be reimbursed that day. Finally they did, and it only took roughly 180 days. I purchased the ticket May 31, 2008, was reimbursed December 20th, 2008. All of this for $950.00! In the future anyone whom reads this, use Orbitz to shop the competition. Then go directly to the airline or hotel etc… and book your tickets directly. You will get a better price, more options and better customer service. Orbitz also owns cheaptickets.com, both are owned by The Blackstone Group/ Travelport.

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