Worst Customer service ever

March 9, 2008 by mlodico.

Had to cancel my resvervations due to a flight cancellation.  Orbitz did this after mulitple phone calls.  he first three phone calls ended up transferring me to a non working number.  After a few hours a called again and finally got a live person - they said they processed a refund - we’ll see.  Then I asked for the booking fee back - this is where it really got frustrating. After an hour and a half of my time and speaking to 4 different people and getting cut off once, and having to repeat my story and personal information 4-5 times, even during the same phone session, I spoke to a supervisor.  I expressed to him my frustration with customer service - politely I might add - and he agreed to refund the lousy 13 dollar booking fee provided I re- booked thru Orbitz.   I decided to rebook thru Orbitz until I saw that the flight offered were 150 more expensive then when I first bookd and approx. 175 more expensive then hotwire flights.  So it was a no brainer and there is no way I’m going to waste any more time ever calling or dealing with Orbitz.  They SUCK - IMHO!

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