- Uncategorized (17)
- December 18, 2008: Almost ruined my vacation, cost me $1,000 and 8 hours on the phone
- December 17, 2008: Won't make it home for Christmas because of Orbitz
- December 9, 2008: Orbitz
- November 24, 2008: Orbitz - how to manage your losses
- October 13, 2008: Birthday nightmare
- October 7, 2008: Orbitz is a soul-less, deceitful, cesspool of thieves
- August 24, 2008: Stranded in China
- July 27, 2008: orbitz
- July 20, 2008: Killing me Softly?
- June 30, 2008: Orbitz Can't Tell Time
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ORBITZ BLOWS!!!
Hopefully you read this before you book your flight. Unfortunately, I found this AFTER we used orbitz (sucks).
We decided to book a trip through Vegas. After finding the choices we wanted for hotel and flights we booked the flight. After we booked the flight and hotel we thought all was well. that’s when it started. We get the confirmation and they booked everything right for the flight but we now only had 1 room instead of two for two couples. We luckily only were charged for one room. What the F*#@! I then called Orbitz customer service (which is most likely outsourced to INDIA!) and they said it was my fault and there was nothing they could do. Thanks a lot. They then said they would book another room for $500.00 more than what I was supposed to pay originally even though I actually found a cheaper price on THEIR website! I asked to cancel the whole trip and redo it. Another $150.00 per person! We gave up and decided to just go and see if the hotel would do anything. Nope, they were even more money even though it wasn’t even full! Oh well, that’s another story. We end up just rooming together no big deal. We have a great time in Vegas then go to get our boarding passes. The machine says they can’t find our reservation! Come to find out, American Airlines changed the flight and Orbitz never told us about it!
We then had to find another hotel because the next flight out wasn’t until the next morning. This means we have to get another room. I called Orbitz and they again said it was my fault. I asked for them to pick up the bill for the hotel room and they said no. I then told them that we would never use Orbitz again and that we would tell all of our friends not to use their site because the suck! Still nothing. It’s not like I was asking for a refund on the trip, just for them to pay for their mistake. They just lost out on all our business plus some hopefully. (To note, the Hyatt Place in Vegas is amazing! Mostly for business but really nice).
So use someone else, Orbitz is no good and they probably outsource all their customer service to India anyways making hundreds of Americans not have jobs.
And I almost forgot, my friend that went with me used Orbitz a month earlier for a short trip and they cancelled his trip home for some reason. FU Orbitz
December 30, 2008 at 9:43 am
On the page where you search for vacation packages, you were asked how many were going. It also asked you how many rooms, up to 2 rooms. Since you selected ONE room, why should Orbitz pay for the second room? Also, the price you paid for 4 people in ONE room was a discounted rate for booking a package. When you went to book one single room, not part of a package, the disounted rate wasn’t available beause it wasn’t a package. If the airline changed your flight last minute, and didn’t notify Orbitz, how is it Orbitz responsibiblity to pay for your room? Grow up, take respnsibility for your own mistakes.
December 30, 2008 at 10:01 am
Oh.Brutha… FYI.. it was booked for 2 rooms, not one and after I called about the flight cancellation I all of the sudden received about 10 emails saying it was cancelled. I would not ask for a free room or be upset if it was my fault. I am an adult and do accept MY responsibility for MY actions but when a company makes a mistake, they should have fixed it and they did not. End of story. Before this I have used Orbitz a few times and know how the website works. You probably work for them. Grow a brain…