Orbitz

December 9, 2008 by ps.

Here is my beef with Orbitz, tried to make a hotel reservation recently, go an error message from the Orbitz  web site that transaction cannot be comoleted at this time, 5 minutes later tried agaion, same error, gave up and made a reservation on Hilton Honors web site.

No follow up mesages or any thing else from Orbitz.

Low & behold, a charge form Orbitz appears on my Citibank card statement, I called Orbitz who advised me they would investigate and call me back in 24 to 48 hours, 96 hours later I called them back and, the agent advised gee they shoudl have told you to fax in a dispute.  So I did that, got an email today that its a valid charge, I had a reservation and they had in fact emailed a confirmation to me.      I called them,  the agent advised me that I did not cancel the reservation by 6 PM  I asked the agent , do you people undersatnd that your web site advised ” my transaction cannot be completed” then why woudl I think I had a reservation to cancel?

So I opened a dispute with my credit card company,  will have to hope for the best.

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