Won’t make it home for Christmas because of Orbitz

December 17, 2008 by Christmas Disappointment.

I wish I had known this site existed before I booked a flight on Orbitz.I booked a flight that claimed it would return on the 24th.  After I paid for the ticket, the itinerary was emailed to me and stated my return was on the 25th.Immediately I called them to have this corrected, but they said I must have entered the 25th instead.  Sure, that is a possibility.  Well, the only option was to cancel the ticket and then purchase another one, which I would have been fine with, except that I am a student and my credit limit won’t allow me to buy 2 airline tickets while I wait for the 1st to be refunded.  So I asked that they cancel the flight, rebook the new flight (which was still on their website), and simply charge me the non-refundable $11.  They said this wasn’t possible, and when I asked to speak to a supervisor, they kept me on hold for 15 minutes before hanging up on me. They literally hung up on me!!   So now I won’t be home for Christmas, and I have a terrible taste in my mouth about this company that I just gave $1200 to. 

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