Comments on: Please Cancel Transactions That Fail

By: nana

nana — Thu, 10 Dec 2009 13:59:28 +0000

Please e-mail me if any of you guys file a class action suit. I have a similar problem. I am so frustrated i cant talk about the details because its very depressing and annoying.

By: Aaron

Aaron — Mon, 10 Aug 2009 14:00:00 +0000

Listen “peach.” You’re probably a troll, but I’m bored, so I’m going to respond to your comment on my original message.

I doubt you’re even an Orbitz employee. Where’s your proof? Your employee number, contact information, or other collaterals? I see you didn’t provide any.

As for my original message, I tried once, and got a generic error on the website that said “transaction failed.” To me, that means what it said, “failed.” So I tried again, and received the same message. For all I know from the bad error message, there is a problem with your website, not my credit card. So I called the 800 number that was provided, and an ORBITZ EMPLOYEE directed me to try again via the phone. So maybe YOUR employees should understand how their own system works, and not direct customers to try again.

The real issue here is your “soft charges.” Your company tried to book an ENTIRE PACKAGE. If the ENTIRE PACKAGE cannot be book, the ENTIRE CHARGES should be cancelled, not just the part that was over the limit. It should not take 3-5 days to cancel charges for a transaction that failed. And for your information, I opened a three-way conference call with myself, my bank, and Orbitz, and YOUR company still refused to take the necessary actions to cancel the charges.

By: peach

peach — Mon, 10 Aug 2009 04:43:18 +0000

I work for orbitz. Please if you get an error message saying sorry we cannot process your card. Dont continue to click purchase just STOP and call your bank and see what is going on with your card. It is probaly something simple like a daily spending limit to protect agaist fraud.
1.Ask them if any charges went through. If any charges went through then ask them for how much. It is probably for half the booking or for how ever much your daily spending limit it. The system sends over the cost of the air portion firs then the hotel portion. For example if your daily spending limit is 2000.00 and the flight portion was 1500.00 and the hotel portion was 800. then all that will post as a pending charge will be 1500 witch is less than what your spending limit allows. and then the other portion will automatically be declined. Most people just keep on hitting purchase and gets all these pending charges. If you catch it early then it is a piece of cake for the credit card company to reverse. Just don’t be stupid and keep hitting purchase.