Orbitz Scams its Customers

April 14, 2009 by justin-thyme.

I will NEVER use Orbitz again. Earlier this year, I booked flights to go to Portland, leaving July 6 and returning July 11th. Normally, when you book online, you get your confirmation page, but with Orbitz, an email came up saying they’d send the confirmation within 24 hours to my email address. Sure enough, there it was the next day, and I saw the heading that said ‘Confirmed’ and didn’t think twice. About two weeks later, I was getting ready to book the car rental reservations, when I was shocked to see that my confirmation was to leave January 28th and return July 11th! Now, I didn’t book that - so I called, but got the Orbitz runaround. The tickets cost $240, and after the cancellation and rebooking fees, I’m left with a grand total of $60 per ticket - you know what? I’ll eat that $180 rather than deal with Orbitz again!
By the way, this angered me so much, I reported them to the Better Business Bureau, and their response was that they would credit me the $30 fee - which they never have. I also reported them to Consumer Affairs - my letter is on their front page - apparently, quite a few people have complained about Orbitz and their ‘business’ practice. What they seem to specialize in is these ‘ghost reservations’ - and then, they stick you with fees to change them! I hope they go bankrupt, and fast! In the meantime, spread the word - let everyone you know not to use them, and eventually, we’ll be able to sit back and enjoy a vindication smile.

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