- Uncategorized (37)
- March 7, 2010: Stupid Customers Suck More Than Orbitz...
- February 21, 2010: REGARDING YOUR CLAIMS
- February 19, 2010: ORBITZ RUINED OUR 1 NIGHT in PARIS!
- February 9, 2010: ORBITZ RUINED VALENTINES DAY!!!
- December 26, 2009: Orbitz sucks big time
- December 2, 2009: SCAM!!!!!
- November 15, 2009: Expensive trip poor customer service
- November 9, 2009: I got screwed too!
- October 5, 2009:
- May 5, 2009: Orbitz insuarance is a scam!
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Orbitz Price Assurance Scam…, Buyers Beware !
Just got off the phone with a second customer service rep in a week. Bastards Scammers White collar crooks ! I am surprised that they are still able to conduct business here in the US.
I booked 3 tickets for over $1100 with them even though I was getting it cheaper else where bcoz of their so called “price assurance”. Later our aunt decides to join us for the trip and her daughter books the exact same flight (same day/same time/next row) for around $250, so the difference Orbitz owes me is well over $100 per ticket, but the lying SOG Orbitz tracker still says that I have the lowest price. First time I called, they asked me to give 48 hours, I said fine, I will give you a week, 2 weeks later, still the same. Today, I was told that she is going to write to the back office folks as to why the lowest price has not been reflected yet. I told her that Orbitz better straighten it out or I want a fkin refund by tomorrow so I can book the lower price directly with the airlines. Lets see.
This one, I have all the proof, screen-shots, screen videos, printouts, their Price Assurance policy, everything and am willing to take it all the way. If it does not go nicely, I will first complete the travel, then dispute the entire CC charge with Amex (which rocks by the way) and send them the entire information. I will make sure that not only I get the price difference which is by all means mine but I also get reimbursed for all the pain and anxiety caused by their criminal intent.
New Buyers Beware - you may not be that lucky to know some one who has booked the exact same flight!
April 20, 2009 at 9:09 pm
here is the scoop…, my threat of cancellation on the basis of documented proof worked. I got an email from Orbitz Price Assurance on Sunday (2 days after my 2nd call) that I have earned a refund.
Gosh, I am never ever going to trust this scums again. I am so sure that if my aunt had not booked the same flight and if I was not so persistent in calling them and emailing them, I would have never seen the light of refund.
I wish BBB and the SEC can do more and audit these scamsters and expose their ugly practice.
Orbitiz, I assure you that you will never ever see a dime from me and from anybody I know well enough.
April 21, 2009 at 10:42 pm
I wish I had read this before January 11, 2009, when I stupidly got 6 tickets to Rome for July 2009, trusting in the Price Assurance promise. The tickets were about $9,000 on Northwest, and now are about $6,000 (around $4,700 on American). I am not getting a dime back.
Since the beginning of Orbitz, I have used them for all non-business travel and thought them honorable. I am very disappointed and will never use them again. I would have preferred that they had made no “assurance.”
April 22, 2009 at 3:32 pm
Gentlemen,
I work for Orbitz Customer Relations and would like to review your individual situations.
If you would please write me at customerrelations@orbitz.com with the information pertaining to the booking, I will be happy to review this matter on your behalf.
Sincerely,
CustRelsGal
May 15, 2009 at 7:18 pm
OK guys this is my story on Orbitz Price Assurance……so I bought 2 r/t fares through Orbitz for 708 from SFO to Geneva on Apr/30 and two weeks later the same fare, same departure, same arrival, same everything is now 677…..i emailed Orbitz requesting the credit for the difference (for 2 tickets is about $60) and their response was
———————————————————————————————————–
Dear Orbitz Customer,
Thank you for contacting Orbitz.
I understand you would like to claim price guarantee for you flight reservation.
Airfares change throughout the day, based on demand for the flight and the airlines’ right to change them at any time.
We monitor these changes closely and make every effort to keep our fare displays as current as possible. At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested.
If you should find a lower fare after purchasing a non-refundable ticket, we will not be able to issue a credit for the difference in price. If you wish to take advantage of a lower price you see on the website, you may cancel the ticket and re-book. You will be subject to the refundability policy associated with your current ticket and may be charged any fees listed in that policy.
Sincerely,
Peter Emanuel
OrbitzTLC Team
———————————————————————————————————–
So basically, they lie, mislead and do not stand behind their promise just so they can make a sale. BEWARE!!!!!!
June 9, 2009 at 4:30 pm
Different person but essentially the same story. There “price assurance” is a God damned lie.
Booked for two Des Moines to Seattle months ago for a trip comming up in a couple weeks. Repeately was shown “you currently have the lowest price” on the web site. Just curious I checked for tickets while not logged in to their site and found a much, much better offer (less than half the price and one less stop) leaving the same day, same carrier and flight.
I called Orbitz (alleged) customer service and was told that to claim a refund ANOTHER ORBITZ CUSTOMER WOULD HAVE TO BOOK THE EXACT SAME FLIGHT FOR A LOWER PRICE. So it’s not just that there exists a lower cost option, someone has to book EXACTLY the same flight with Oritz. What bullshit. I hope to get the gate agent to re-route us to the alternate connection in Denver, but I’m completely at their mercy.
Orbitz as a customer agent is a bare faced lie; these bastards charged my VISA debit card about 5 nanoseconds after I booked the flight; they’ve had six monnths use of my money, for free and I didn’t even get a sincere sounding apology let alone any offer to at least TRY to help.
I don’t forget and I’m VERY vocal - it’ll cost ‘em in the long run, no matter how long it takes me. Bet on it.
July 6, 2009 at 5:04 pm
I puirchased a couple of tickets through Orebitz for roughly $932. A couple of day’s later I get an e-mail stating that someone else had booked the same flight and i’d be getting a rebate of roughly $400 (a little more then that). Unfortunatley we missed the oputbound leg of the trip and the airline messeed around with the tickets, so it showed as cancelled. I called Orbitz today 6 July 09. And was told that I am out of luck on the rebate. Since the travel was not completed I am not eligible. They certainly billed my CC pretty quick though. At this point, I am going totell every single person and every single business traveller I know to avoid orbitz. Congratulations on screwing someone out of $432 Orbitz, lets see how much that costs you.
September 25, 2009 at 10:23 pm
Here’s another example of Orbitz scamming. Found a flight from our home town to Arizona for $194 + 46 tax.. Tried to book and it came back that we had timed out, researched and selected flights went through all the info and it reported bank refused charge (B.S.!!) tried 3 times. Redid search and flights show up the same price until you get to the final page where you pay, now it’s gone up to $909!! That’s why we don’t use Orbitz.
December 5, 2009 at 5:42 pm
I too have experience “The Orbitz Price Assurance Scam”. I purchased a ticket on 12/2 and found (through their website) a lower price ($66.00) on 12/5. When I contact their customer service, they spoke the “scripted answer” that if someone else buys the same flight, then I’ll get a refund. That’s not price assurance. Three days and the price drops. Refund the difference. That’s price assurance. Customer Service told me there nothing they can do but I can do something. Never use Orbitz again. Buyer Beware!!!!!
December 6, 2009 at 3:14 pm
After arguing with a customer agent for half an hour I am no closer to getting a refund or price match. Their Price Assurance policy does not make any sense, especially when it comes to round trip tickets. When I purchased my tickets I did so specifically because I had assumed that Orbitz would cover the price difference should the fare drop. Unfortunately I didn’t spend the time reading the fine print until later on when I discovered that my flight price had dropped considerably over a 30 day period. When I contacted them they gave me the scripted answer that someone has to purchase an identical ROUND TRIP ticket. What are the chances of someone buying the same exact ticket as me for a round trip flight? The odds are pretty astronomical when you consider the number of travel agency websites that are booking flights and the number of alternate flights that people could book. I expect it to be impossible for there ever to be a qualified matching flight resulting in a price match. After reading this article I guess it doesn’t matter if someone does buy that one in a million flight because they don’t seem to even qualify legitimate price assurance requests. After this experience I am going to go out of my way to tell others not to use Orbitz.
January 27, 2010 at 6:01 pm
Their call center is a bunch of 25 cent an hour, taco bending jerks from Mexico City. Orbitz doesn’t care about anything but making money, and their promises mean absolutely dick.
February 10, 2010 at 6:41 pm
Isn’t it against some law for them to falsely advertise they way they are?
I’ve also been subject to the “Orbitz Price Assurance” and, after being shuffled around on their phone system from operator to operator, for over an hour and none of them knew anything about “Orbitz Price Assurance”.
Isn’t someone in our government supposed to prosecute companies that cheat like this?
February 24, 2010 at 2:47 pm
To the OP: Did your aunt purchase her tickets through Orbitz as well?
Like others are saying, apparently someone has to purchase the exact same round trip flight as you *through Orbitz* for the “price assurance” benefit to kick in. If your aunt purchased through Orbitz you’d think you should have qualified.. so I’m wondering if she didn’t.