November 15, 2009 by jerry1102001.

Just got back from a trip to Des Moines Iowa.  Booked a hotel for a week.  I arrived at the hotel to find out Orbitz booked me three rooms not one.  The hotel told me they would cancel the other rooms but to make sure Orbitz didn’t charge me for the additional rooms.  Orbitz claimed it was a mistake made by the motel.   Sure enough Orbitz tried to charge me for the three rooms.  On top of all that I find out from the Hotel Orbitz is charging me 13$ to 23$ a night extra for the room over the price of a normal room.  When I asked customer service the agent tried to convince me that first the charge the hotel quoted me was wrong, then when I rechecked the price I was told that the reason my price was higher was that Orbitz arranges in advance to pay the hotel certain prices to guaruntee a cheap price and availability.  So in the end it was to benefit me that I pay more for a hotel room to use their service.  What a lucky guy I am.

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November 9, 2009 by jvav667.

I wish I  had found this site prior to making my reservations.  I have a flight for Dec. 25 and returning Jan. 5, however, now that I moved to that destination I will not need the flight.  Attempted to cancel and learned the hard way that the cost to cancel & reschedule on a later date would be, 150+30 (cancellation fee); reschedule fee 150+30; grand total: $360; flight cost me $263.  I would have to pay out of pocket $97; if I reschedule a flight at the same price of $263.  The worst part, flights are nontransferable so there goes my bright idea of giving my ticket FREE to a family member.  When I did the math I decided to take the loss of the $263.00.  They are not getting anymore free money from me. 

Another sucker bites the dust.

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