Expensive trip poor customer service

November 15, 2009 by jerry1102001.

Just got back from a trip to Des Moines Iowa.  Booked a hotel for a week.  I arrived at the hotel to find out Orbitz booked me three rooms not one.  The hotel told me they would cancel the other rooms but to make sure Orbitz didn’t charge me for the additional rooms.  Orbitz claimed it was a mistake made by the motel.   Sure enough Orbitz tried to charge me for the three rooms.  On top of all that I find out from the Hotel Orbitz is charging me 13$ to 23$ a night extra for the room over the price of a normal room.  When I asked customer service the agent tried to convince me that first the charge the hotel quoted me was wrong, then when I rechecked the price I was told that the reason my price was higher was that Orbitz arranges in advance to pay the hotel certain prices to guaruntee a cheap price and availability.  So in the end it was to benefit me that I pay more for a hotel room to use their service.  What a lucky guy I am.

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