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ORBITZ RUINED VALENTINES DAY!!!

Well Orbitz has done it again… After my company asked me to leave for 2 weeks to work on a project in Arizona I decided since I would be gone over Valentine’s Day I would surprise my Fiancé with tickets to come see me over the weekend.  I used Orbitz which was my 1st mistake.  My second mistake was not checking their confirmation e-mail until 4 days before the flight… They changed her return flight to the middle of the morning on Valentine’s Day so now I get to spend it alone or pay a $150 change fee plus any difference in airfare due to a fuck up of their computer system.  What might make me the most upset is the customer service representative who has the audacity to blame me for the mistake of their computer system?!I hope she reads this, her name is Kenian and her ID is MJA… Hope your boss didn’t listen to that recording.

This entry was posted on February 9, 2010 at 1:05 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

7 Responses to “ORBITZ RUINED VALENTINES DAY!!!”

  1. Sarah Newton says:
    February 10, 2010 at 1:33 pm

    Hi,

    I work with Orbitz Customer Relations. We’d be happy to look into this for you if you’d comment back with your Orbitz Record Locator.

    Thanks,
    Sarah

  2. Ryan Pafford says:
    February 10, 2010 at 1:46 pm

    Hello Sarah,

    My record locator number is AP800101EFDJML32

    Thanks,

    -Ryan

  3. Sarah says:
    February 11, 2010 at 11:12 am

    Hi Ryan,

    Thanks so much. We’re researching this now and will be in touch with you via email.

    Sarah

  4. RETSUYA says:
    February 21, 2010 at 4:11 pm

    as you have said. You didnt check your emai.. This is another case of Blaming someone for your own mistake. If I were you as a responsible booker I will check my email after I booked the reservation and I will pay close attention to the dates that I am booking

  5. noah smith says:
    March 5, 2010 at 9:10 pm

    does anyone have contact info for orbitz customer relations?

    NOAH

  6. Danny says:
    May 31, 2010 at 5:41 am

    I worked for orbitz too. They are terrible. They don’t care about customers. thats true. They don’t refund your money and wait for 60-90 days for the money to be refunded to you.. WHY!!! to get interest on that money..

    Never book with orbitz.Just check your flight rates and book with the airlines..

    Thats an advice from an ex-orbitz customer service agent

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