- Blogroll (1872)
- Uncategorized (3139)
- February 6, 2012: individual Some Tips To Get Cheaper dress
- February 6, 2012: Hair Decline Guidelines And techniques Which have been Guaranteed to Perform
- February 6, 2012: this life style will easily lead to overweight or obesity
- February 6, 2012: prevent colon cancer, and accelerate metabolism
- February 6, 2012: Glutton will increase the food amount you eat
- February 6, 2012: Good Popularity of green laser pointer
- February 6, 2012: top structure To have got law-makers
- February 6, 2012: Supervision of meizitang has security
- February 6, 2012: The user doesn’t need to walk towards the screen with the help of green laster pointer with remote control
- February 6, 2012: you can support each other in mind and action
Blogroll
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- July 2010
- June 2010
- April 2010
- March 2010
- February 2010
- December 2009
- November 2009
- October 2009
- May 2009
- April 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- August 2008
- July 2008
- June 2008
- May 2008
- March 2008
- September 2007
- June 2007
- February 2007
- January 0
Orbitz changed the rebooking deadline last minute
About a year ago, I purchased two tickets from Newark to Miami. I fell ill a couple of days prior to the flight, and had to cancel. I was told I could not get my money back, but that a credit would be held for the two passengers until April 4, 2010. I was informed that both passengers must end travel by April 4, 2010, and that we would be subject to a change fee.I called 2 weeks ago and spoke with an Orbitz rep who told me I had $638.20 credit per person, until April 2010, on any airline so long as it was booked through Orbitz. Same thing in April 2009. I told him I would work my schedule to book the flights by those dates.When I called to book the flight in Jan 2010, with return date ending prior to April 4, 2010, I was now informed that I had to depart by Feb 1, 2010 because that was the one year anniversary of the booking. I was also told that the credit was actually only $319 per person, and that I had to fly only on American Airlines. The rep who informed me of this spoken in almost incomprehensible English, and then transferred me to a supervisor. The supervisor restated this condition, and said it was no longer their responsibility, that I needed to speak to American Airlines - who then proceeded to tell me the same thing, not before adding that I would have to pay a $150 change fee per ticket. This would leave me with about $170 in credit per passenger after all. I asked if I could combine that amount into one ticket for one of the two passengers, and the representative told me “I’m afraid that can’t be done”My fault in this classic customer service nightmare is that I did not get a written notice of the terms, even though I asked for them both times I spoke earlier, when things were fresh. I was assured that I would just have to call back to claim my credit. Easy for them to say… they won’t be around for the shaft later on.To conclude:I am told April 2009: $638 credit per person, travel on any airline, return by April 4, 2010, change fee possible.Jan 2010: $319 per person, travel only on American Airlines, fly by Feb 1, 2010 and return by April 4, 2010, $150 change fee.Orbitz - shame on you.
4 Responses to “Orbitz changed the rebooking deadline last minute”
Leave a Reply
You must be logged in to post a comment.
March 23, 2010 at 10:04 am
Hello,
I work for Orbitz Customer Relations, and I’d be glad to look into this for you. If you could respond back with your Orbitz Record Locator, we’ll see what we can do to assist.
Thanks,
Sarah
April 3, 2010 at 11:19 pm
I had a similar experience and will never book a hotel or flight on Orbitz again — you are always much safer to book at the airline or hotel site which will still allow you to cancel a flight or room (sometimes for a fee). I had planned a trip to europe and booked business class on orbitz. The flight cost over $5000. I had to cancel at the last minute. Since I booked the second leg of the trip through the airline directly, I called them and they canceled that leg of the flight for a $400 charge. I canceled on Orbitz online and received a cancellation notice. When I did not get a credit I called Orbitz and they said the flight was nonrefundable and I could only get something like a $200 credit back. I told them it would be a cold day in hell before I paid $5000 for a trip I didn’t take and for which nothing of value was provided. Now here’s the rub, the charge appears on my credit card as if it was from the airline. But of course the airline says they can do nothing about it because it was booked through Orbitz. And the credit card company says they cannot resolve a dispute with a merchant who has not charged for the service. So Orbitz sets up this complex agency relationship then refuses to act on behalf of the principle. Don’t fall into their trap.
April 18, 2010 at 5:30 pm
Hi Sarah,
Thanks for the reply. Your message in it of itself is step one in making amends on behalf of Orbitz… a baby step…
My record locator number is AP110101NPMPIZ31
Looking forward to your reply. Let me know if you need my email address - it should be saved in the case file.