Used Orbitz for booking at Barcelo Mismaloya in Puerto Vallarta

April 13, 2010 by Ran.

Let me start by saying I don’t think Orbitz sucks but they could work on customer service a bit more, I’ve used them in the past and they have provided me with some great deals and nice vacations.

My issue is that I booked with Orbitz for a stay(flight and hotel) at Barcelo Mismaloya in Puerto Vallarta for the middle of May 2010. I did my due diligence and read as much as I could about this resort before booking, mainly using Trip Advisor. The reviews for the hotel were magnificent… BEFORE i booked the trip (early March). Basickly a few days after reports of illnesses started coming in and they still have been for the last month and half!!!. I dont want to risk my health at this resort. The management at the hotel doesn’t seem to care from all the reviews I have read.

I called  Orbitz and spoke to a customer service rep and they told me that they could cancel the hotel portion of the trip and I can book another hotel. The problem with this is it costs us a lot more then what we originally paid for the vacation. A Lot of $$$$!!!! Basically because its no longer a package we would end up paying almost double!

I’m really hoping Orbitz can resolve this somehow! If any Orbitz customer relations people read this, please get in touch.  I received a response from Orbitz customer relations a they are monitoring the situation at Barcelo, if the issue continues (as I still have 4 weeks left to go) then they will look into it further. Thank you Orbitz for promptly taking action about this issue.

Thank you for listening to my story.

Here are the reviews from Trip Advisor:

http://www.tripadvisor.com/Hotel_Review-g150793-d153550-Reviews-Barcelo_La_Jolla_de_Mismaloya-Puerto_Vallarta_Pacific_Coast.html

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