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Screwed by Orbitz

I had to change an international business trip in February. No problem with paying a fee. But the airline was on strike so I had to change origin and airline as well. So the ticket was cancelled and a credit given. Again, no problem. But when I made a reservation I assumed the credit would be applied as it was the same airline. Nope.So I called Customer Service. Yes, they are indeed 24/7. But none of the options addressed my needs. HINT - KEEP SAYING CUSTOMER SERVICE AND YOU GET A HUMAN - ANOTHER COUNTRY BUT A HUMAN.The Customer (dis)Service rep explained that the reservation USING THE CREDIT CAN NOT BE MADE ON-LINE. Further, it needs to be not only the same airline but the same origin and destination. I asked to speak to their Orbitz supervisor and they transferred me to the airline’s customer service number!So now I have a $1,500 credit I can’t use, have booked yet another flight with Orbitz that I’m furious I got scammed into. Orbitz screwed me, but they will lose the business of myself and my co-workers.But I did learn something positive. HINT - USE ORBITZ TO SURVEY FARES. Then make your reservations with the airline directly. The additional $30 or so you pay will be well worth it over the long haul.

This entry was posted on April 14, 2010 at 11:24 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

6 Responses to “Screwed by Orbitz”

  1. custrelgal says:
    April 15, 2010 at 7:42 am

    Hello, I am contacting you from Orbitz Customer Relations. I will be glad to look into this situation for you, if you could please provide me with your email address or contact information.

  2. Shelly Coffman says:
    May 7, 2010 at 3:05 pm

    I am an investigator with the law firm of David P. Meyer & Associates. We are investigating a potential case against a major online travel site regarding alleged charges to consumers for travel insurance without their full knowledge. If you would be willing to assist in our investigation or would like more information about this case, please call me at 1-866-827-6537.

  3. john says:
    May 12, 2010 at 5:37 am

    I got screwed as well for about 1200.00 US, so I think orbizt suck

  4. ApogeeEngineering says:
    May 12, 2010 at 5:45 am

    Followup - it turns out that, once booked, Orbitz abandons you as a customer. I finally spoke directly with the airline involved - United. Now I’m no special fan of United - after all, they break guitars 8>) - but they were gracious and very helpful. Applied the ticket to another flight for a $250 transfer fee, their standard. I suggest you use Orbitz only to survey prices among airlines and then book directly with the airline. Cost is basically identical and you get someone who cares about keeping your business. Thank you, United!

  5. Jody says:
    August 11, 2010 at 11:14 am

    I was attempting to book a flight and car on orbitz. It failed to complete, stating I had missed some info. I filled out the info required, and again it said I missed some info. I compelted a third time. Keep in mind that it never stated it had completed any charges…. after the third failure I communicated with them directy only to find out that I had $1500 in charges..!!!

    after 3 hours on the phone,me calling my bank them calling my bank, the airline and rental establishment. They refunded my charges but 7-10 business days were needed….

    I esclated it to the highest level nothing could be done.. I will never use them again….This was my checking account….

    caused me unbelievable issues… Just make direct reservations with airline and car…. its not worth what could happen….if you work with them…

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