Comments on: I Used to work in orbitz http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/ A website for posting Orbitz related bad (and good) experiences - Register and Post Sat, 19 May 2012 20:07:17 +0000 http://wordpress.org/?v=2.2.1 By: JNP http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-9061 JNP Sat, 17 Jul 2010 23:42:08 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-9061 Me also, I used to work with Orbitz. I was with escalations department (RRD) but I resigned because of less pay compare to other call center here. I loved Orbitz. I know how they take care of their customers, how they value the business and do anything to make customers happy. I resigned because my shift is at night (call center not based in the US). My department is open 8am-10pm CT which begins at 9PM our time. Since not based in the US, our pay is less; like 20USD per day. You read it right 20USD PER DAY. This is higher though compare to the normal job here, their income is like 10USD PER DAY. I had less time seeing my family and college friends. I live with my sisters but sometimes I don’t see them for a week because they work in the day and I work at night. I hate the call center company. It is a promotion if you apply to be on escalations department (same level as IT department, Quality Assurance Analyst, higher than work force management) but people here treat us as AGENTS (normal agents) I hate it. I worked hard to be promoted but there's no appreciation from the management (from call center company not Orbitz). Orbitz on the other hand takes care of us. Value us. They see our worth. They see our importance. They listen to our suggestions/comments/feedback especially when they visited us here. I love Richard, Carma, Shelley and Santi. I missed these guys. I don’t think Orbitz sucks. If given a chance I want to work with Orbitz again. I missed Orbitz a lot. Me also, I used to work with Orbitz. I was with escalations department (RRD) but I resigned because of less pay compare to other call center here. I loved Orbitz. I know how they take care of their customers, how they value the business and do anything to make customers happy.

I resigned because my shift is at night (call center not based in the US). My department is open 8am-10pm CT which begins at 9PM our time. Since not based in the US, our pay is less; like 20USD per day. You read it right 20USD PER DAY. This is higher though compare to the normal job here, their income is like 10USD PER DAY. I had less time seeing my family and college friends. I live with my sisters but sometimes I don’t see them for a week because they work in the day and I work at night.

I hate the call center company. It is a promotion if you apply to be on escalations department (same level as IT department, Quality Assurance Analyst, higher than work force management) but people here treat us as AGENTS (normal agents) I hate it. I worked hard to be promoted but there’s no appreciation from the management (from call center company not Orbitz).

Orbitz on the other hand takes care of us. Value us. They see our worth. They see our importance. They listen to our suggestions/comments/feedback especially when they visited us here. I love Richard, Carma, Shelley and Santi. I missed these guys.

I don’t think Orbitz sucks. If given a chance I want to work with Orbitz again. I missed Orbitz a lot.

]]> By: Rose http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8449 Rose Mon, 24 May 2010 20:38:28 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8449 My attorney will bencalling u guys im not interested in dealing with you so called travel agency My attorney will bencalling u guys im not interested in dealing with you so called travel agency

]]> By: custrelgal http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8446 custrelgal Mon, 24 May 2010 14:55:40 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8446 Hello Rose, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name. Thanks, Amy Orbitz Customer Relations Chicago, IL Hello Rose, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.

Thanks,

Amy
Orbitz Customer Relations
Chicago, IL

]]> By: Rose http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8444 Rose Mon, 24 May 2010 07:32:50 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8444 Soooo Lisa Is it true what i read on facebook that you guys fired a guy in Manila or somewhere for posting that he does not like orbitz? I'm not surprised that I am not getting my problem solved if you guys don't allow your workers to be themselves how can I expect you agents to go for the extra mile? ,so if they speak you fire them? DAMN GIRL! And all of the people you have in sales have told me that they don't earn comissions when I soak to them I tought the 25 dlls where for them, so where does that money goes? No wonder why expedia is taking all the customers including me away! Cuz they work hard for the comissions, oh and I apologize to wolfmaster cuz I once called to check rates but I had no idea you have to sale every call :S I'm really sorry, but I truly hate your customer service department more than your sales department cuz they do everything but solving problems and helping customers! I will never use your site again nor recomend it! Orbitz is a SCAM Soooo Lisa Is it true what i read on facebook that you guys fired a guy in Manila or somewhere for posting that he does not like orbitz? I’m not surprised that I am not getting my problem solved if you guys don’t allow your workers to be themselves how can I expect you
agents to go for the extra mile? ,so if they speak you fire them? DAMN GIRL! And all of the people you have in sales have told me that they don’t earn comissions when I soak to them I tought the 25 dlls where for them, so where does that money goes? No wonder why expedia is taking all the customers including me away! Cuz they work hard for the comissions, oh and I apologize to wolfmaster cuz I once called
to check rates but I had no idea you have to sale every call :S I’m really sorry, but I truly hate your customer service department more than your sales department cuz they do everything but solving problems and helping customers! I will never use your site again nor recomend it! Orbitz is a SCAM

]]> By: magpi4 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8253 magpi4 Fri, 30 Apr 2010 18:13:54 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8253 Lisa, I am hoping you will be able to help me resolve my issue. I obtained the email address you mentioned in this post - customerrelations@orbitz.com - from a "Manager" named James (empolyee #MHT) in Orbitz Customer Service. I have sent 2 emails with the information in this post but have heard nothing back from anybody. Here is just a small part of my story . . . After spending probably close to 4 hours on the phone with many Orbitz Customer Service employees ending with a second conversation with James(the above mentioned "Manager"), my situation still remains unresolved. I am VERY frustrated with this entire situation and very disappointed with my dealings with James. When I asked James if I could talk with his supervisor, he told me there was no one else to talk to above him in Customer Service and gave me no other option. I then asked him for a phone number for someone I could talk with to get this situation resolved. He told me he was not allowed to give out any phone numbers and finally after insisting on a way to contact someone that could help me he gave me that email address as the next step in solving this problem. My Orbitz record locator is AP110101MYDEJZ5U. I would appreciate if you could either call me or give me a phone number of someone I can call to talk to about resolving my issue. My phone numbers and email address are in my records. Thank you in advance for your cooperation. Sincerely, Kristie Lisa,
I am hoping you will be able to help me resolve my issue.

I obtained the email address you mentioned in this post - customerrelations@orbitz.com - from a “Manager” named James (empolyee #MHT) in Orbitz Customer Service. I have sent 2 emails with the information in this post but have heard nothing back from anybody. Here is just a small part of my story . . .

After spending probably close to 4 hours on the phone with many Orbitz Customer Service employees ending with a second conversation with James(the above mentioned “Manager”), my situation still remains unresolved. I am VERY frustrated with this entire situation and very disappointed with my dealings with James.

When I asked James if I could talk with his supervisor, he told me there was no one else to talk to above him in Customer Service and gave me no other option. I then asked him for a phone number for someone I could talk with to get this situation resolved. He told me he was not allowed to give out any phone numbers and finally after insisting on a way to contact someone that could help me he gave me that email address as the next step in solving this problem.

My Orbitz record locator is AP110101MYDEJZ5U. I would appreciate if you could either call me or give me a phone number of someone I can call to talk to about resolving my issue. My phone numbers and email address are in my records.

Thank you in advance for your cooperation.

Sincerely,
Kristie

]]> By: wolfmaster http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8216 wolfmaster Mon, 26 Apr 2010 17:02:44 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8216 of course thats why im saying that i USED to work in orbitz that was about 1 year ago and i used to work in the campbellsville center so what else do you want to investigate? freedom of speech baby of course thats why im saying that i USED to work in orbitz
that was about 1 year ago and i used to work in the campbellsville center so what else do you want to investigate?
freedom of speech baby

]]> By: CustRelsGal http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8213 CustRelsGal Mon, 26 Apr 2010 16:10:15 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-8213 Dear Orbitz Customers, The views made by the Orbitz agent in this post are not those of the company. We apologize for any offense to our customers. This is not indicative of the type of high quality service we provide to consumers. The appropriate steps are being taken to investigate this situation. Should you have any questions, we are happy to respond to you directly. Please feel free to write to us at customerrelations@orbitz.com. Sincerely, Lisa Diehl Manager, Orbitz Customer Relations Chicago, IL Dear Orbitz Customers,

The views made by the Orbitz agent in this post are not those of the company. We apologize for any offense to our customers. This is not indicative of the type of high quality service we provide to consumers. The appropriate steps are being taken to investigate this situation.

Should you have any questions, we are happy to respond to you directly. Please feel free to write to us at customerrelations@orbitz.com.

Sincerely,

Lisa Diehl
Manager, Orbitz Customer Relations
Chicago, IL

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