Comments on: Orbitz (Is that Philippino for bad customer service?) http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/ A website for posting Orbitz related bad (and good) experiences - Register and Post Sat, 19 May 2012 20:15:33 +0000 http://wordpress.org/?v=2.2.1 By: freedomofspeechbaby http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-12690 freedomofspeechbaby Mon, 06 Dec 2010 03:14:37 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-12690 For all those who criticize ORBITZ, DON'T YOU DARE. You dont know what your saying. You don't know what kind of processes the agents we're doing just to change you fucking reservation! In the first place, you're the one who booked it online. Then you should know what fess apply upon changing. BECAUSE ITS THERE! Anyhow, you're not forced you to book with ORBITZ, right? Go ahead and book directly with the airlines! This is a non-sense website! Total CRAAAPPP! Get a life people! For all those who criticize ORBITZ, DON’T YOU DARE. You dont know what your saying. You don’t know what kind of processes the agents we’re doing just to change you fucking reservation! In the first place, you’re the one who booked it online. Then you should know what fess apply upon changing. BECAUSE ITS THERE! Anyhow, you’re not forced you to book with ORBITZ, right? Go ahead and book directly with the airlines! This is a non-sense website! Total CRAAAPPP! Get a life people!

]]> By: Valerie Butler http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9608 Valerie Butler Sun, 15 Aug 2010 15:04:32 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9608 I had the same experience as the original poster. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. Meanwhile an automated message kept coming up saying I could save time by booking my flight online! Eventually I got transferred to US Airways, who now wants to make a $300 profit from me. That is, they will only issue a ticket for the price of my original credit, which is quite high. Yet I see online I can get a ticket much cheaper. They will not give me any refund whatsoever either. Now, after all this frustration, why would I want to use US Airways or Orbitz again? I had the same experience as the original poster. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. Meanwhile an automated message kept coming up saying I could save time by booking my flight online!

Eventually I got transferred to US Airways, who now wants to make a $300 profit from me. That is, they will only issue a ticket for the price of my original credit, which is quite high. Yet I see online I can get a ticket much cheaper. They will not give me any refund whatsoever either.

Now, after all this frustration, why would I want to use US Airways or Orbitz again?

]]> By: idan http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9269 idan Sat, 31 Jul 2010 21:43:43 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9269 Hey Guys, I have recently been contacted by Lynn from customer relations. She was able to get me a true credit and resolve my issues. I can not say that changes my view on the company, but it definitely does show that there are some good people there. Hey Guys, I have recently been contacted by Lynn from customer relations. She was able to get me a true credit and resolve my issues. I can not say that changes my view on the company, but it definitely does show that there are some good people there.

]]> By: UNKNOWN http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9112 UNKNOWN Wed, 21 Jul 2010 18:53:12 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9112 I spoke with Orbitz Supervisor before and learned that for domestic travel, the owner of the ticket is the first carrier, even if it says operating by UA but the flight number is US. For international flight, the owner of the ticket is the first over the water carrier. But you can always verify the owner of the ticket on your billing statement. It will show who charged your credit card. I recommend you to rebook directly with US airways because they can rebook you also with US flight number but operating by UA. You can also visit their website to compare prices. The believe for US chg fee is $150. Yiu can check travel agency website to compare prices of all airlines, From there you can decide the best options or to save mopney. Becuase sometimes fares of other airline is lower or you, can save money instead of using the value of your US tickets. I spoke with Orbitz Supervisor before and learned that for domestic travel, the owner of the ticket is the first carrier, even if it says operating by UA but the flight number is US. For international flight, the owner of the ticket is the first over the water carrier. But you can always verify the owner of the ticket on your billing statement. It will show who charged your credit card.

I recommend you to rebook directly with US airways because they can rebook you also with US flight number but operating by UA. You can also visit their website to compare prices. The believe for US chg fee is $150. Yiu can check travel agency website to compare prices of all airlines, From there you can decide the best options or to save mopney. Becuase sometimes fares of other airline is lower or you, can save money instead of using the value of your US tickets.

]]> By: Dan http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9065 Dan Sun, 18 Jul 2010 00:31:39 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9065 Orbitz has zero customer service. The do make it seem like they care by having foreign workers post comments on negative press by stating to email customerrelations@Orbitz.com. This is easy to see through since they do never post a contact number. Hey Orbitz, if your going to make comments on these posts then leave your name and direct phone number so that people can get a hold of you. Orbitz has zero customer service. The do make it seem like they care by having foreign workers post comments on negative press by stating to email customerrelations@Orbitz.com. This is easy to see through since they do never post a contact number.

Hey Orbitz, if your going to make comments on these posts then leave your name and direct phone number so that people can get a hold of you.

]]> By: Dan http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9062 Dan Sun, 18 Jul 2010 00:24:38 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9062 No where online does it state that my itinerary is owned by US Airways when the flight it on United. No where online does it state that my itinerary is owned by US Airways when the flight it on United.

]]> By: unknown http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9058 unknown Sat, 17 Jul 2010 23:09:09 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9058 It is always best to read everything before using services online. I don't wanto to ask so many questions to the agents. It is always best to read everything before using services online. I don’t wanto to ask so many questions to the agents.

]]> By: custrelgal http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9044 custrelgal Fri, 16 Jul 2010 16:34:14 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9044 Hello idan, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name. Thanks, Lynn Orbitz Customer Relations Chicago, IL Hello idan, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.

Thanks,

Lynn
Orbitz Customer Relations
Chicago, IL

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