Screwed by Orbitz

April 14, 2010 by ApogeeEngineering.

I had to change an international business trip in February. No problem with paying a fee. But the airline was on strike so I had to change origin and airline as well. So the ticket was cancelled and a credit given. Again, no problem. But when I made a reservation I assumed the credit would be applied as it was the same airline. Nope.So I called Customer Service. Yes, they are indeed 24/7. But none of the options addressed my needs. HINT - KEEP SAYING CUSTOMER SERVICE AND YOU GET A HUMAN - ANOTHER COUNTRY BUT A HUMAN.The Customer (dis)Service rep explained that the reservation USING THE CREDIT CAN NOT BE MADE ON-LINE. Further, it needs to be not only the same airline but the same origin and destination. I asked to speak to their Orbitz supervisor and they transferred me to the airline’s customer service number!So now I have a $1,500 credit I can’t use, have booked yet another flight with Orbitz that I’m furious I got scammed into. Orbitz screwed me, but they will lose the business of myself and my co-workers.But I did learn something positive. HINT - USE ORBITZ TO SURVEY FARES. Then make your reservations with the airline directly. The additional $30 or so you pay will be well worth it over the long haul.

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