Never get put on hold when you are Roaming with ATT and calling Orbitz!

February 21, 2009 by OrbitzWaiting.

Just got my ATT roaming phone bill from Costa Rica.   Calling Orbitz, to change a return flight (which is already going to cost).   It took 10 mins to get through to anyone as it is.   Then, it’s the ‘Im just going to put you on hold’. At what point, do you stop holding and call again? Knowing you will wait 10 mins in line once you dial back.52 minutes was my longest wait. That phone call cost me $103.58 Would it not make sense to automate this system.”Press 1, if you are overseas and would like us to call you back shortly when it’s your turn in the line.”  Still - will admit, that ATT are not exactly the good-guy in this either.      

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