February 5, 2009 by ps.

Long story short, tried to make a hotel reservation with Orbitz , got a message “your transaction failed and cannot be completed at this time” from their website, so I made a mistake and assumed , ha ha, that since the website told me the transaction failed that I did not have a reservation, well apparently I had one of these “ghost transactions” and was charged for a no show.  After fighting Orbitz for a refund of a “ghost transaction”  I was refused a credit card refund as apparently when I signed up for an Orbitz acct I agreed to terms and conditions that said basically in the fine print, if the Orbitz website messes up its not Oribits fault.

So Orbitz beat me for $100, the credit card rep told me that the travel websites have more disputes then most catagories of businese and Orbitz has more disputes of the travel websites.

I’ll stick with the direct hotel websites and airline websites from now on!

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December 9, 2008 by ps.

Here is my beef with Orbitz, tried to make a hotel reservation recently, go an error message from the Orbitz  web site that transaction cannot be comoleted at this time, 5 minutes later tried agaion, same error, gave up and made a reservation on Hilton Honors web site.

No follow up mesages or any thing else from Orbitz.

Low & behold, a charge form Orbitz appears on my Citibank card statement, I called Orbitz who advised me they would investigate and call me back in 24 to 48 hours, 96 hours later I called them back and, the agent advised gee they shoudl have told you to fax in a dispute.  So I did that, got an email today that its a valid charge, I had a reservation and they had in fact emailed a confirmation to me.      I called them,  the agent advised me that I did not cancel the reservation by 6 PM  I asked the agent , do you people undersatnd that your web site advised ” my transaction cannot be completed” then why woudl I think I had a reservation to cancel?

So I opened a dispute with my credit card company,  will have to hope for the best.

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