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Author Archive
I Used to work in orbitz
April 26, 2010 by wolfmaster.
Yeah thats right feel free to ask me your doubts about our company and i will answer
but before some of general information..
1.- see that some of you suggest that use orbitz only to see fares and then book directly with the airline, ok no prob!
but check the fares online!! do not talk to our sales department,the agents are suposed to sell every call that get into their phones,and a call thta is just questions or stupid questions it causes that the agents get frustrated and fired, (im not kidding)
here it is an example:
hello im online searching for a roundtrip flight,blablablabla, but when i click on it it says that i need to contact the airline, so what do i need to do??
mmm seriously isnt that obvious??
2.- yes! there is always glitches and problems within our website,BUT, none of CS agents,sales agents and supervisors knows why its happening, Orbitz does not have any technical support or any IT department, so stop getting angry with people that does not control the system, and with people that only receives a briefing that its like, when the page says sorry we are unable to complete your request,close your browser and try again.
im not kidding that the suggested thing to do directly from orbitz
so please try to understand that we can help you out trying to complete the reservation from our computers, SOMETIMES we can confirm your reservations perfectly, and other times we receive the same response,error message like you, AND ITS NOT OUR FAULT
3.- What i mentioned before also applies for why if it is a flight not available why its showing on the website
answer: ITS NOT THE AGENTS FAULT,THEY DONT DONT KNOW THE ANSWER AND THEY CANNOT DO ANYTHING TO FIX IT, JUST TO SEND A REPORT TO ORBITZ WORLD WIDE.
4.- YES! the prices change everytime on the website, so if you are online on in the phone with a sales rep, and you get a low fare, buy it in that moment!
I was tired to hear…100 dlls more?? but i saw it cheaper in your webiste…oh really when was that sir? mmm about two days ago…mmm seriously??
5.-If it says due to changes to availability the price that you selected is no longer available,, its because that what its happening!!
why do you talk and ask why is it happening and what you can do..there is a message there that says TRY SELECTING ANOTHER FLIGHT.
6.-i dont think this will be the chase but sometimes people talk to buy but they dont have email adress or credit card,
WE NEED AN EMAIL ADRESS,WE SELL E-TICKETS OK? also we do not accept gift cards that does not have any billing adress on it.
7. Very important…if you are not willing to pay UP to 25 dlls to book a flight online, if you are not willing to pay that for something do the things that you dont want or dont know how to do it by yourself then dont call us, that fee only apllies for flights and its the only pay for the sales agents, so stop trying to get your reservations free of charge with the help of one employee that takes 8 hours of calls and does not receive a pay for it,thats just selfish from our customers side.
and i think thats it from now maybe in these days i can update this post
meanwhile i will wait for your comments,curses and questions,
If reading this inspired you that i was angry while i writed this, no i was not 
cheers
Posted in Uncategorized | 8 Comments »