Comments for Orbitz-Sucks.com http://orbitz-sucks.com A website for posting Orbitz related bad (and good) experiences - Register and Post Fri, 30 Jul 2010 18:42:38 +0000 http://wordpress.org/?v=2.2.1 Comment on I hate orbitz by Sean McElligott http://orbitz-sucks.com/2009/01/18/i-hate-orbitz/#comment-9199 Sean McElligott Mon, 26 Jul 2010 23:06:32 +0000 http://orbitz-sucks.com/2009/01/18/i-hate-orbitz/#comment-9199 Well good news folks. Orbitz just MAY be listening. Today received an e-mail that a full refund will be processed! Well good news folks. Orbitz just MAY be listening. Today received an e-mail that a full refund will be processed!

]]> Comment on I hate orbitz by Sean McElligott http://orbitz-sucks.com/2009/01/18/i-hate-orbitz/#comment-9184 Sean McElligott Mon, 26 Jul 2010 06:27:02 +0000 http://orbitz-sucks.com/2009/01/18/i-hate-orbitz/#comment-9184 Orbitz, what a scam! After having been booted out twice, I finally was able to book my Orbitz reservation. Looking at the receipt, I see there is a parking fee at my point of origin. Not sure if I made the mistake, or if Orbitz required me to de-select parking. $45 fee that the website says is absolutely unrefundable. Twenty stupid upsells that I neither need nor want. Have booked three separate bookings in the past three months with a total value of over $4000 (admittedly not a record breaker, but I always depended on Orbitz for my US domestic flights. I won't make the mistake of using Orbitz again! Expedia gets my business from now on. Orbitz, what a scam! After having been booted out twice, I finally was able to book my Orbitz reservation. Looking at the receipt, I see there is a parking fee at my point of origin. Not sure if I made the mistake, or if Orbitz required me to de-select parking. $45 fee that the website says is absolutely unrefundable. Twenty stupid upsells that I neither need nor want. Have booked three separate bookings in the past three months with a total value of over $4000 (admittedly not a record breaker, but I always depended on Orbitz for my US domestic flights. I won’t make the mistake of using Orbitz again! Expedia gets my business from now on.

]]> Comment on Orbitz (Is that Philippino for bad customer service?) by UNKNOWN http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9112 UNKNOWN Wed, 21 Jul 2010 18:53:12 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9112 I spoke with Orbitz Supervisor before and learned that for domestic travel, the owner of the ticket is the first carrier, even if it says operating by UA but the flight number is US. For international flight, the owner of the ticket is the first over the water carrier. But you can always verify the owner of the ticket on your billing statement. It will show who charged your credit card. I recommend you to rebook directly with US airways because they can rebook you also with US flight number but operating by UA. You can also visit their website to compare prices. The believe for US chg fee is $150. Yiu can check travel agency website to compare prices of all airlines, From there you can decide the best options or to save mopney. Becuase sometimes fares of other airline is lower or you, can save money instead of using the value of your US tickets. I spoke with Orbitz Supervisor before and learned that for domestic travel, the owner of the ticket is the first carrier, even if it says operating by UA but the flight number is US. For international flight, the owner of the ticket is the first over the water carrier. But you can always verify the owner of the ticket on your billing statement. It will show who charged your credit card.

I recommend you to rebook directly with US airways because they can rebook you also with US flight number but operating by UA. You can also visit their website to compare prices. The believe for US chg fee is $150. Yiu can check travel agency website to compare prices of all airlines, From there you can decide the best options or to save mopney. Becuase sometimes fares of other airline is lower or you, can save money instead of using the value of your US tickets.

]]> Comment on Don’t use chat by Mary http://orbitz-sucks.com/2010/06/21/dont-use-chat/#comment-9098 Mary Tue, 20 Jul 2010 14:05:51 +0000 http://orbitz-sucks.com/2010/06/21/dont-use-chat/#comment-9098 Just received a very nice response from Orbitz, which showed us that we were heard - surprising to us since the response was to a blog site. We also just went on a vacation that was booked through Oribitz several months ago before my "Don't use Chat" post, and the flights and hotel reservations were perfect. Glad to know there is a company with customer service. We'll be repeat customers! Thanks Orbitz - for listening and responding. Just received a very nice response from Orbitz, which showed us that we were heard - surprising to us since the response was to a blog site.

We also just went on a vacation that was booked through Oribitz several months ago before my “Don’t use Chat” post, and the flights and hotel reservations were perfect. Glad to know there is a company with customer service. We’ll be repeat customers! Thanks Orbitz - for listening and responding.

]]> Comment on Orbitz (Is that Philippino for bad customer service?) by Dan http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9065 Dan Sun, 18 Jul 2010 00:31:39 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9065 Orbitz has zero customer service. The do make it seem like they care by having foreign workers post comments on negative press by stating to email customerrelations@Orbitz.com. This is easy to see through since they do never post a contact number. Hey Orbitz, if your going to make comments on these posts then leave your name and direct phone number so that people can get a hold of you. Orbitz has zero customer service. The do make it seem like they care by having foreign workers post comments on negative press by stating to email customerrelations@Orbitz.com. This is easy to see through since they do never post a contact number.

Hey Orbitz, if your going to make comments on these posts then leave your name and direct phone number so that people can get a hold of you.

]]> Comment on Orbitz (Is that Philippino for bad customer service?) by Dan http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9062 Dan Sun, 18 Jul 2010 00:24:38 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9062 No where online does it state that my itinerary is owned by US Airways when the flight it on United. No where online does it state that my itinerary is owned by US Airways when the flight it on United.

]]> Comment on I Used to work in orbitz by JNP http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-9061 JNP Sat, 17 Jul 2010 23:42:08 +0000 http://orbitz-sucks.com/2010/04/26/i-used-to-work-in-orbitz/#comment-9061 Me also, I used to work with Orbitz. I was with escalations department (RRD) but I resigned because of less pay compare to other call center here. I loved Orbitz. I know how they take care of their customers, how they value the business and do anything to make customers happy. I resigned because my shift is at night (call center not based in the US). My department is open 8am-10pm CT which begins at 9PM our time. Since not based in the US, our pay is less; like 20USD per day. You read it right 20USD PER DAY. This is higher though compare to the normal job here, their income is like 10USD PER DAY. I had less time seeing my family and college friends. I live with my sisters but sometimes I don’t see them for a week because they work in the day and I work at night. I hate the call center company. It is a promotion if you apply to be on escalations department (same level as IT department, Quality Assurance Analyst, higher than work force management) but people here treat us as AGENTS (normal agents) I hate it. I worked hard to be promoted but there's no appreciation from the management (from call center company not Orbitz). Orbitz on the other hand takes care of us. Value us. They see our worth. They see our importance. They listen to our suggestions/comments/feedback especially when they visited us here. I love Richard, Carma, Shelley and Santi. I missed these guys. I don’t think Orbitz sucks. If given a chance I want to work with Orbitz again. I missed Orbitz a lot. Me also, I used to work with Orbitz. I was with escalations department (RRD) but I resigned because of less pay compare to other call center here. I loved Orbitz. I know how they take care of their customers, how they value the business and do anything to make customers happy.

I resigned because my shift is at night (call center not based in the US). My department is open 8am-10pm CT which begins at 9PM our time. Since not based in the US, our pay is less; like 20USD per day. You read it right 20USD PER DAY. This is higher though compare to the normal job here, their income is like 10USD PER DAY. I had less time seeing my family and college friends. I live with my sisters but sometimes I don’t see them for a week because they work in the day and I work at night.

I hate the call center company. It is a promotion if you apply to be on escalations department (same level as IT department, Quality Assurance Analyst, higher than work force management) but people here treat us as AGENTS (normal agents) I hate it. I worked hard to be promoted but there’s no appreciation from the management (from call center company not Orbitz).

Orbitz on the other hand takes care of us. Value us. They see our worth. They see our importance. They listen to our suggestions/comments/feedback especially when they visited us here. I love Richard, Carma, Shelley and Santi. I missed these guys.

I don’t think Orbitz sucks. If given a chance I want to work with Orbitz again. I missed Orbitz a lot.

]]> Comment on Travelocity better than Orbitz … by lovely http://orbitz-sucks.com/2010/07/13/travelocity-better-than-orbitz/#comment-9060 lovely Sat, 17 Jul 2010 23:15:01 +0000 http://orbitz-sucks.com/2010/07/13/travelocity-better-than-orbitz/#comment-9060 The issue I had was the package rate went down after 2 days of booking. The explanation was, they are working on real time basis and someone might be booking the same package and the supplier were already paid. i asked if they can give me refund but they told me, unfortunately they can't which I understood anyway. I realized that if the package went up, they will not charge me the rate increased. I also tried booking with expedia and travelocity and same thing happened to me and the explanation were the same. So it think all travel agencies somehow have same process. The issue I had was the package rate went down after 2 days of booking. The explanation was, they are working on real time basis and someone might be booking the same package and the supplier were already paid. i asked if they can give me refund but they told me, unfortunately they can’t which I understood anyway. I realized that if the package went up, they will not charge me the rate increased. I also tried booking with expedia and travelocity and same thing happened to me and the explanation were the same. So it think all travel agencies somehow have same process.

]]> Comment on Orbitz (Is that Philippino for bad customer service?) by unknown http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9058 unknown Sat, 17 Jul 2010 23:09:09 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9058 It is always best to read everything before using services online. I don't wanto to ask so many questions to the agents. It is always best to read everything before using services online. I don’t wanto to ask so many questions to the agents.

]]> Comment on Orbitz (Is that Philippino for bad customer service?) by custrelgal http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9044 custrelgal Fri, 16 Jul 2010 16:34:14 +0000 http://orbitz-sucks.com/2010/07/15/orbitz-is-that-philippino-for-bad-customer-service/#comment-9044 Hello idan, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name. Thanks, Lynn Orbitz Customer Relations Chicago, IL Hello idan, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.

Thanks,

Lynn
Orbitz Customer Relations
Chicago, IL

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