February 9, 2010 by rpafford.

Well Orbitz has done it again… After my company asked me to leave for 2 weeks to work on a project in Arizona I decided since I would be gone over Valentine’s Day I would surprise my Fiancé with tickets to come see me over the weekend.  I used Orbitz which was my 1st mistake.  My second mistake was not checking their confirmation e-mail until 4 days before the flight… They changed her return flight to the middle of the morning on Valentine’s Day so now I get to spend it alone or pay a $150 change fee plus any difference in airfare due to a fuck up of their computer system.  What might make me the most upset is the customer service representative who has the audacity to blame me for the mistake of their computer system?!I hope she reads this, her name is Kenian and her ID is MJA… Hope your boss didn’t listen to that recording.

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December 26, 2009 by monster99.

I purchased first class tickets to hawaii (for Christmas) going through LA 4 months ago. when I went to check in the agent told me I was flying coach (4 of us) and I got a run around by orbitz. They claimed it wasn’t first class even though the e ticket said so the fair I paid said so , the itinerary said so. I will be calling my attorney first thing monday since I just got back on Christmas eve. I suggest that you use Orbitz only to locate available flights and then book directly with the airlines. The airlines will not help you if you book through Orbitz. This is a stock to short for sure

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December 2, 2009 by clabs.

I can not begin to tell you how scammed I feel.  I booked a reservation last week Orbitz .

 Last night I found the exact same Itinerary for about $130.00 less.  When I called to see if I could be compensated for the difference with the price assurance I was told “no, because someone has to book that same itinerary before that happens”.  No credit, no sense of apathy, just a trite shallow answer that I am screwed.  Let me ask you this….How in Gods name will I ever know if someone books that same itinerary?   Isn’t finding it on YOUR site 3 days later suffice?  It was not on a competing website…it was the exact same itinerary 3 days later.  I love how they baited me into purchasing it quick by posting a nice “Act now only 1 ticket left at this price” right above the flight info on the web page.  What a SCAM…They hide behind the fine print of a guarantee that is not even verifiable.  It is no secret that Priceline is killing them…their stock is threw the roof.

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November 15, 2009 by jerry1102001.

Just got back from a trip to Des Moines Iowa.  Booked a hotel for a week.  I arrived at the hotel to find out Orbitz booked me three rooms not one.  The hotel told me they would cancel the other rooms but to make sure Orbitz didn’t charge me for the additional rooms.  Orbitz claimed it was a mistake made by the motel.   Sure enough Orbitz tried to charge me for the three rooms.  On top of all that I find out from the Hotel Orbitz is charging me 13$ to 23$ a night extra for the room over the price of a normal room.  When I asked customer service the agent tried to convince me that first the charge the hotel quoted me was wrong, then when I rechecked the price I was told that the reason my price was higher was that Orbitz arranges in advance to pay the hotel certain prices to guaruntee a cheap price and availability.  So in the end it was to benefit me that I pay more for a hotel room to use their service.  What a lucky guy I am.

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November 9, 2009 by jvav667.

I wish I  had found this site prior to making my reservations.  I have a flight for Dec. 25 and returning Jan. 5, however, now that I moved to that destination I will not need the flight.  Attempted to cancel and learned the hard way that the cost to cancel & reschedule on a later date would be, 150+30 (cancellation fee); reschedule fee 150+30; grand total: $360; flight cost me $263.  I would have to pay out of pocket $97; if I reschedule a flight at the same price of $263.  The worst part, flights are nontransferable so there goes my bright idea of giving my ticket FREE to a family member.  When I did the math I decided to take the loss of the $263.00.  They are not getting anymore free money from me. 

Another sucker bites the dust.

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October 5, 2009 by shelagh46.

Orbitz-sucks.com

Stuck in the Philippines

I am stranded in the Philippines. My ticket expired in 3 months, but Orbitz never told me that. When I went to go back to the states, they said call China Air (someone else was responsible). They were not responsible. China Air was… I don’t care who was. I am stuck!

I thought Orbitz was taking care of me.. they just said I was trying to get a return flight FREE. Nervy bastards! I am stuck here because I do not have the $ to buy another ticket home.

I will never use Orbitz again!

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May 5, 2009 by rockhard45.

Last June I purchased a ticket to Sal Paulo, Brazil. I paid extra to have insurance on the flight. One day after purchase I called to cancel the trip due to issue’s with being issued a visa in the time of my flight. They promptly canceled my reservation after about an hour of being on hold and being transferred all over the place. I was notified that I would see a full reimbursement within 60 days. After about 70 days I had not seen anything credited back to my credit card. I called Orbitz and to took another hour for them just to find my reservation and that my claim number was valid. I was told that within 5 days I would see a full refund. 2 weeks went by and nothing. I contacted them again and same story took about an hour for them to figure out what the deal was and track down my claim. I was told that I was never charged because I called and canceled within three days of making the reservation. After that I contacted Bank of America, the bank holding my Credit Card. Explained to them the situation and they went back and forth with Orbitz and solved nothing. Then soon after 120 days of purchase Bank of America stopped its process because they have a clause that they are not liable after 120 days of purchase if the issue is not resolved. After that I had been in contact with every number/email I could find at Orbitz and made little head way. One day I decided I would call one last time and spent about 2 hours talking to everyone I could and making sure they gave me confirmation numbers and any legal info regarding that I would be reimbursed that day. Finally they did, and it only took roughly 180 days. I purchased the ticket May 31, 2008, was reimbursed December 20th, 2008. All of this for $950.00! In the future anyone whom reads this, use Orbitz to shop the competition. Then go directly to the airline or hotel etc… and book your tickets directly. You will get a better price, more options and better customer service. Orbitz also owns cheaptickets.com, both are owned by The Blackstone Group/ Travelport.

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April 24, 2009 by mylesmedia.

The lawyers will love this.

Each person who took the trip insurance was $129.00 per person. This insurance does nothing for the trip taker. You have to DIE inorder to collect it. My life insurance policy covers that so this is double insurance. I have a flight that I booked in January for August. We bought the insurance to cancel the trip if necessary. That is what trip insurance is for. I just tried to UPGRADE our seats from the fare we purchased to Business Class on SWISS AIR. They wanted to charge us $200.00 per person to change. This upgrade would cost us $5000.00 more than what we had booked plus $400 dollars.  The fair on SWISS AIR’s site for the same flight is $1600. per person in business class.

I am willing to join in a CLASS ACTION LAWSUIT over the mis-marketed insurance that we bought. I also want a FULL DISCLOSURE OF THE NO CHANGE POLICY ON THE FRONT PAGE OF THIER WEB SITE IN  “BOLD” H1 TEXT prior to their LOGO showing on the page.

California has stringent rules on the sales of insurance and I’m sure there is a crafty lawer out there who will take this case on. $129.00 charged per person, not to mention the monies that they did not return because people really had to cancel.

ORBITZ has already ruined my trip and It’s 3 months away.  DON’T BUY ANYTHING FROM ORBITZ.COM - ITS A SCAM.

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April 19, 2009 by lwarranty.

PLEASE LINK THIS OR POST IT EVERYWHERE - it is a fact and I can back it up - our soldiers need a voice!

My son is in the Marines, stationed in
Hawaii.

He was in training for the last six weeks with no contact to the outside world and returned to base on 04/18/09.He is being deployed early – the 15^th of May and they only gave him seven days leave, 04/20/09 to 04/27/09.I made reservations on 04/04/09 with Orbitz for his leave, four days of flights and three days to visit his before going off to
Afghanistan on the 15^th.His tickets did not arrive and I contacted Orbitz and Delta, they said simply go to the airport and they will issue new tickets since his did not arrive.He showed up this morning at the Delta counter and they said there was NOTHING they could do but sell him new tickets.He and I called Orbitz and they said take the confirmation e-mail to Delta and they would resolve it, which he did – and Delta refused and Orbitz supervisor said there was nothing further they could do.All this in a 12 hour period after returning from a six week field training period – nothing can be done.I am working towards resolving this matter by any means possible, but since when do we treat our soldiers like common baggage.  My son should have had 4 weeks leave, but it was shortened due to them needing his position filled quickly.We may not get to see him before he leaves, if he is injured or worse – killed – do you think anyone at Delta, Orbitz or the rest of the world will care.An excerpt from my last message to OrbitzShame on you folks - my son is supposed to be on a flight tomorrow a 7 day leave with 4 on flights and then off to
Afghanistan.  I purchased the tickets, emailed twice last week and called this evening trying to make sure he could be taken care of and you can do nothing for him.  He was in training for the last 6 weeks with no contact to the outside world and this is his only chance to get home before being shipped off - again - shame on you folks.  I will do my best to spread this story to anyone that will listen! I am uncertain what good this letter will do, but I must shout to the world somehow – how can you treat our soldiers this way…Shame on Orbitz, Delta… 

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April 16, 2009 by jb.

Just got off the phone with a second customer service rep in a week. Bastards Scammers White collar crooks ! I am surprised that they are still able to conduct business here in the US.

I booked 3 tickets for over $1100 with them even though I was getting it cheaper else where bcoz of their so called “price assurance”. Later our aunt decides to join us for the trip and her daughter books the exact same flight (same day/same time/next row) for around $250, so the difference Orbitz owes me is well over $100 per ticket, but the lying SOG Orbitz tracker still says that I have the lowest price. First time I called, they asked me to give 48 hours, I said fine, I will give you a week, 2 weeks later, still the same. Today, I was told that she is going to write to the back office folks as to why the lowest price has not been reflected yet. I told her that Orbitz better straighten it out or I want a fkin refund by tomorrow so I can book the lower price directly with the airlines. Lets see.

This one, I have all the proof, screen-shots, screen videos, printouts, their Price Assurance policy, everything and am willing to take it all the way. If it does not go nicely, I will first complete the travel, then dispute the entire CC charge with Amex (which rocks by the way) and send them the entire information. I will make sure that not only I get the price difference which is by all means mine but I also get reimbursed for all the pain and anxiety caused by their criminal intent.

New Buyers Beware - you may not be that lucky to know some one who has booked the exact same flight!

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